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🔒 Submitter identities are protected in the public view. Concerns are published after review, with personal details removed.
The ARTA clock applies only when a covered government service and its Citizen’s Charter standard are verified (Simple: 3 working days; Complex: 7; Highly technical: 20, under RA 11032). It starts when the agency receives the complete request and skips weekends and holidays. Our Bohol is an independent community site; statuses are updated from agencies’ responses.